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SAP Certified Associate - Organizational Change Management Sample Questions (Q15-Q20):
NEW QUESTION # 15
What is the added value of a change plan? Note: There are 2 correct answers to this question.
- A. It facilitates the ranking of change management activities according to their importance.
- B. It provides important input for updating the overall project plan.
- C. It allows you to coordinate and monitor the progress of all change management activities.
- D. It helps to identify required resources for the change management execution and to ensure their availability.
Answer: C,D
Explanation:
A change plan in SAP's Organizational Change Management framework is a structured tool that outlines the scope, activities, and timeline for managing the people side of a project, such as an SAP cloud implementation. Option A is correct because coordinating and monitoring progress is a core function of the change plan-it ensures that all change management activities (e.g., communication, training, stakeholder engagement) are executed in sync with the project timeline. Option D is also correct because identifying and securing resources (e.g., change agents, trainers, or tools) is critical for effective execution, and the change plan serves this purpose by mapping out resource needs. Option B is incorrect because ranking activities by importance is not a primary function of the change plan; prioritization may occur, but it's not the focus.
Option C is also incorrect-while the change plan aligns with the project plan, its primary value is not to update the overall project plan but to support the change management effort specifically.
Extract from SAP OCM Concepts: The change plan aligns with SAP Activate's emphasis on structured preparation and execution, ensuring resources and activities are managed effectively (SAP Activate Methodology, Change Management Workstream).
NEW QUESTION # 16
What are the key target groups of the learning needs analysis of an SAP project?
- A. IT team and software providers
- B. Project team and business users
- C. Managers and employees
- D. Business users and suppliers
Answer: B
Explanation:
The learning needs analysis (LNA) in an SAP project identifies training requirements for those directly involved or impacted. Option D is correct because the project team (e.g., implementers) and business users (e.
g., end-users) are the primary groups needing enablement to execute and adopt the solution. Option A is too broad-managers and employees include non-users. Option B is incorrect; software providers are external and not typically trained. Option C is incorrect-suppliers are not primary targets for internal system training.
Extract from SAP OCM Concepts: The LNA targets project team and business users to ensure effective enablement (SAP Activate, Enablement Workstream).
NEW QUESTION # 17
Which communication activities are suitable to celebrate the success of a cloud implementation project? Note:
There are 3 correct answers to this question.
- A. "Thank you" e-mail from the project sponsor to the project team members
- B. Video with testimonials from different users posted in the corporate intranet
- C. Appreciation e-mail from the project lead to the change agents with their managers in cc
- D. E-mail from the change manager to all impacted users describing the project achievements
- E. All-employee meeting allowing the project team members to talk about their individual contributions to the project
Answer: A,B,C
Explanation:
Celebrating success in SAP OCM (Run phase) reinforces morale and adoption. Option A is correct because an appreciation e-mail from the project lead to change agents, with managers copied, recognizes their efforts and boosts visibility. Option B is correct as a "thank you" e-mail from the sponsor to the project team acknowledges their role, leveraging the sponsor's authority. Option E is correct because a video with user testimonials on the intranet shares success stories broadly, inspiring others.
Option C is incorrect-an all-employee meeting with team members discussing contributions risks being too detailed and less engaging for a broad audience; celebrations should be concise. Option D is incorrect; an e- mail from the change manager to users focuses on informing, not celebrating, and lacks the personal touch of leadership recognition. SAP OCM emphasizes impactful, leadership-driven celebrations.
"Celebrate success with leadership emails to agents and teams, and user testimonial videos, to reinforce achievement and engagement" (SAP Activate, Post-Go-Live Communication).
NEW QUESTION # 18
Which aspects are usually documented in a communication channel analysis? Note: There are 3 correct answers to this question.
- A. Name and short description of the channel
- B. Estimated costs per change communication activity via the channel
- C. Stakeholders or stakeholder groups targeted by the channel
- D. Frequency of use and owner of the channel
- E. Degree of standardization required for the channel
Answer: A,C,D
Explanation:
A communication channel analysis in SAP OCM evaluates how channels support change communication.
Option C is correct because naming and describing each channel (e.g., "intranet - company news portal") clarifies its purpose and reach. Option D is correct as frequency of use (e.g., weekly updates) and ownership (e.g., HR team) define operational details and accountability. Option E is correct because identifying target stakeholders (e.g., key users, managers) ensures messages align with audience needs.
Option A is incorrect-"degree of standardization" is vague and not a standard aspect; channels are assessed for effectiveness, not uniformity. Option B is incorrect; while costs might be considered, they're not typically documented per activity in this analysis-budgeting is separate. SAP OCM uses this analysis to optimize communication delivery.
"A communication channel analysis documents channel names and descriptions, frequency and ownership, and targeted stakeholder groups to ensure effective messaging" (SAP OCM Framework,Communication Planning).
NEW QUESTION # 19
What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.
- A. They should know the company well to answer questions based on experience of previouschanges
- B. They should be on an employee level, because they can act as representatives of this large stakeholder group
- C. They should have previous experience with change management to provide advice regarding appropriate activities
- D. They should already have a good overview of the cloud project, its strategic goals, and the possible impacts
Answer: A,D
Explanation:
Change assessment interviews in SAP OCM (Prepare phase) require informed respondents. Option C is correct because partners with an overview of the project-its goals (e.g., cost reduction) and impacts (e.g., process shifts)-can provide strategic insights, often leaders or key users briefed early. Option D is correct as company knowledge (e.g., past change successes/failures) enables contextual answers, grounding feedback in organizational reality-e.g., "We struggled with training last time." Option A is incorrect-employee-level staff may represent users but often lack the broad perspective needed; key users suffice. Option B is incorrect; OCM experience is helpful but not required-interviewees provide data, not advice. SAP OCM seeks knowledgeable, experienced voices.
"Suitable interview partners have project overview and company experience to offer informed insights for the change assessment" (SAP OCM Framework, Interview Partner Selection).
NEW QUESTION # 20
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